Question 1

What does your IT AMC cover?

Accepted Answer

Our IT AMC includes proactive monitoring, patch management, remote support, scheduled onsite visits, and monthly reporting. Exact scope depends on the selected package.

Question 2

How quickly do you respond to incidents?

Accepted Answer

SLAs vary by plan: Standard (remote response within 30 min / onsite next business day), Priority (remote 15 min / onsite 4 hours), Enterprise (custom SLAs).

Question 3

Can I add hardware replacement?

Accepted Answer

Yes — parts and replacements can be included as an optional add-on or included in enterprise-level contracts.

Question 4

Do you provide firewall and IDS/IPS management?

Accepted Answer

Yes — we configure, monitor, and manage firewalls and intrusion detection/prevention systems as part of our network security service.

Question 5

How do you handle vulnerability scanning?

Accepted Answer

We perform regular vulnerability scans, prioritize issues, and provide remediation plans. Critical vulnerabilities are escalated per SLA.

Question 6

Can you help with security audits?

Accepted Answer

We support security audits and readiness checks, and can assist with compliance documentation and remediation tasks.

Question 7

Which cloud providers do you support?

Accepted Answer

We work with AWS, Azure, and Google Cloud Platform for workloads, migrations, and managed cloud operations.

Question 8

Do you assist with cost optimization?

Accepted Answer

Yes — we analyze your cloud usage and recommend reserved instances, right-sizing, and architectural improvements to lower costs.

Question 9

What is included in a cloud migration?

Accepted Answer

Discovery, migration planning, pilot migrations, full cutover, post-migration validation and optimization.

Question 10

What backup strategies do you recommend?

Accepted Answer

We recommend the 3-2-1 approach: three copies, on two different media, one offsite. We support snapshot, image-based and file-level backups.

Question 11

Do you test restores?

Accepted Answer

Yes — we perform scheduled restore tests and include restore reporting as part of DR services.

Question 12

Can backups be encrypted?

Accepted Answer

All backups can be encrypted at rest and in transit using customer-managed keys on request.

Question 13

What CI/CD tools do you support?

Accepted Answer

We work with Jenkins, GitHub Actions, GitLab CI, Bitbucket Pipelines and more, and can build pipelines to fit your release cadence.

Question 14

Do you manage infrastructure as code?

Accepted Answer

Yes — we use Terraform, CloudFormation, or similar IaC tools for reproducible infrastructure deployments.

Question 15

Can you provide on-call engineering for deployments?

Accepted Answer

Yes — through our managed services we can provide deployment support and post-deployment monitoring during release windows.

Question 16

Do you build native or cross-platform apps?

Accepted Answer

We build both — native (Swift / Kotlin) and cross-platform (React Native / Flutter) depending on project needs.

Question 17

What’s included after launch?

Accepted Answer

We offer post-launch support plans, maintenance, bug fixes, and feature updates under AMC or retainer models.

Question 18

Can you integrate apps with my backend?

Accepted Answer

Yes — we handle API integration, authentication, and push notification infrastructure.

Question 19

Which platforms do you build on?

Accepted Answer

We develop custom sites (Next.js, Node) and on platforms like Shopify, WooCommerce, and Magento depending on needs.

Question 20

Do you provide payment gateway integration?

Accepted Answer

Yes — we integrate common payment gateways and support PCI-compliant setups where required.

Question 21

Do you offer SEO & performance optimization?

Accepted Answer

Yes — we include basic SEO and performance best practices; advanced SEO can be scoped separately.

Question 22

How do you manage software projects?

Accepted Answer

We follow agile delivery with sprints, demos, and backlog management. Project managers provide regular updates and timelines.

Question 23

Can you take over existing codebases?

Accepted Answer

Yes — we perform onboarding, code audits, and then propose an onboarding plan to transition ownership.

Question 24

What languages & stacks do you use?

Accepted Answer

We commonly use JavaScript/TypeScript, Python, Java, and .NET depending on project requirements.

Question 25

What consulting services do you offer?

Accepted Answer

Strategy, architecture reviews, cloud readiness, cost optimization, and security & compliance advisory.

Question 26

How long are typical engagements?

Accepted Answer

From short assessments (1–2 weeks) to long-term advisory engagements (months) depending on scope.

Question 27

Do you provide cost estimates upfront?

Accepted Answer

Yes — after initial scoping we provide clear estimates and deliverable timelines.

Question 28

Do you install and configure servers and networking?

Accepted Answer

Yes — we provide procurement guidance, rack-and-stack support, network configuration, and documentation.

Question 29

Can you set up hybrid environments?

Accepted Answer

We design and implement hybrid on-prem + cloud setups with secure connectivity and failover planning.

Question 30

Do you provide SLA-based managed operations?

Accepted Answer

Yes — infrastructure can be managed under our AMC plans with monitoring and on-call support.

Services — Frequently Asked Questions

IT AMC (Annual Maintenance Contract)

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