Server Infrastructure & Management
- • Linux & Windows Server Administration
- • VPS & Dedicated Server Solutions
- • Server provisioning, sizing and hardening
Server Infrastructure & Management
Linux & Windows Server Administration — secure, scalable environments
Secure, scalable, and performance-optimized environments tailored to your operational needs. From provisioning to 24/7 monitoring and disaster recovery — we manage the stack so you can focus on your business.
- • VPS & Dedicated Server Solutions
- • Automated Backup & Recovery
- • 24/7 Global Support Desk
- • Hybrid & Multi-Cloud Integration
What we offer
A full stack of infrastructure, operations and data-center services designed for availability and compliance.
Hardware & Software Lifecycle
- • End-to-End Hardware Management (procurement → upgrades)
- • Software Deployment, patching & license compliance
Data Protection & Continuity
- • Automated Backup & Recovery
- • Redundancy & Failover Systems
- • Disaster Recovery Planning (DRP)
Technical Support & Monitoring
- • 24/7 Global Support Desk
- • Proactive Monitoring & Alerts
- • Predictive analytics & health checks
Data Center Management
- • Server & Storage Management (SAN/NAS)
- • Network Administration (LAN/WAN, firewalls)
- • Facility Operations (power, cooling, environmental controls)
Call Center & Omnichannel
- • Intelligent Call Handling & IVR
- • CRM integration, SMS & callbacks
- • Voice AI agents & analytics
SLAs & Key Features
Service Levels
| Tier | Description | Uptime |
|---|---|---|
| Tier I | Basic infrastructure | ~99.67% |
| Tier II | Redundant components | ~99.74% |
| Tier III | Concurrent maintainability | ~99.98% |
| Tier IV | Fault-tolerant systems | ~99.995% |
Key guarantees
- • 24/7 monitoring & alerts
- • SLA-backed response times (configured per contract)
- • Regular audits, reporting & compliance support
Onboarding (3 steps)
- Discovery & audit (2 weeks)
- Implementation & migration (varies)
- Handover & runbooks + ongoing ops
Tools & Technology
We operate across on-prem, hybrid and cloud environments using modern orchestration and monitoring tools.
Ubuntu
RHEL
Windows Server
AWS
Azure
GCP
Docker
Kubernetes
Data Center Architecture & Operations — detailed
1. Core components & physical layers
- Servers: blade, rack and modular systems (virtualised with VMware/Hyper-V/KVM). Standardised images, immutable infrastructure pipelines and asset tagging for lifecycle management.
- Storage systems: SAN (Fibre Channel), NAS (SMB/NFS) and object storage with tiering (SSD/HDD/cold) and replication across zones.
- Networking: Core/distribution/access layers, redundant uplinks, BGP with provider diversity, edge firewalls and micro-segmentation for tenant separation.
2. Power, cooling & facilities
- Power: N+1 UPS, redundant PDUs and automatic generator failover with scheduled load-transfer tests and fuel management procedures.
- Cooling: CRAC units, hot/cold aisle containment, chilled water systems and environmental monitoring (temperature, humidity) with alert thresholds and automated remediation playbooks.
- Environmental & physical security: CCTV, biometric access controls, man-trap vestibules, visitor escort policies and tamper-evident asset storage.
3. Redundancy, availability & DR
- Tier strategy: Design platforms to meet Tier III/IV availability depending on SLA — active-active clusters, distributed storage, and synchronous/asynchronous replication.
- RTO/RPO planning: Defined by workload — cold backups for archives, warm replicas for databases, and near-zero RPO for critical transactional systems.
- Failover tests: Quarterly DR drills, runbooks for manual and automated failover, and post-mortem lessons captured in the CMDB.
4. Backup, retention & recovery
- Policy-driven backups with immutable retention, offsite replication, periodic restore drills and verification checksums.
- Point-in-time recovery for databases, application-consistent snapshots and tested restore runbooks with SLA-driven RTO targets.
- Versioning and lifecycle rules to manage storage costs while keeping compliance retention windows (eg. GDPR, industry rules).
5. Monitoring, automation & tooling
- Monitoring stack: Metrics (Prometheus), logs (ELK/Opensearch), traces (Jaeger), synthetic checks and alerting with escalation policies.
- DCIM & inventory: Real-time capacity views, PUE monitoring, asset lifecycle, and automated ticketing integrations.
- Automation: IaC (Terraform), configuration management (Ansible/Chef), CI/CD pipelines for infra changes, and change windows with automated canary rollouts.
6. Security, compliance & audits
- Network segmentation, host hardening baselines, vulnerability scanning, and timely patching tracked through a centralized vulnerability management system.
- Compliance frameworks: ISO/IEC 27001, GDPR readiness, PCI-DSS for contact-centre payment flows and auditable logs for inspections.
- Incident response: dedicated IR playbooks, forensic capture procedures and reporting timelines aligned with regulatory requirements.
7. Operations & runbooks
- Comprehensive runbooks for common tasks (patching, backups, restores, failover) and step-by-step incident escalation matrices.
- Change management: RFC approvals, maintenance windows, automated rollback plans and post-change verification tests.
- Service reviews: monthly ops reports, capacity forecasts and cost-optimisation recommendations.
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